You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Ordering products & Shipping
If you make a purchase on the website, your purchase will be subject to these Terms and Conditions, including the terms of our Purchase Policy (which is hereby incorporated into and made part of these Terms and Conditions), which are incorporated by reference into any applicable purchase order or written agreement between the parties. Please review our Purchase Policy before making any such purchase. By submitting payment information in connection with any such purchase and by otherwise ordering a product from us, you agree to be bound by the terms of our Purchase Policy.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. Risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Cutoff time for shipping is 2:30 PM EST. Packages will be shipped that same BUSINESS day Monday through Thursday, Fridays orders will be shipped on the following Monday. Cold shipping option will be an additional extra, as with the new formula’s stability it is not necessary. All cold shipped packages will be sent via second day air. For any questions about international shipping, or any concerns you may have please call us at (USA Customer. +1.888.271.2560 , Intl. Customers +1.610.353.5130).
Shipping Method - Options
- Next Day Air Cold Ship - Your package will be shipped via air, delivery by end of next business day. Package will be shipped with ice packs, designed to keep the package cool during transit.
- Second Day Air Cold Ship - Your package will be shipped via air. Allow 2 business days for arrival. Package will be shipped with ice packs, designed to keep the package cool during transit.
- 3 Day Select - Your package will arrive at your location in three business days.
- Next Day Air (Non-Cold Ship) - Your package will be shipped via air. Allow 1 business day for arrival. Package not shipped with ice packs.
- Second Day Air (Non-Cold Ship) - Your package will be shipped via air. Allow 2 business days for arrival. Package not shipped with ice packs.
- Ground - Your package will be shipped using conventional ground shipping methods. Please allow 2-5 business days for arrival. Package shipped without ice packs.